Terms Of Service
Welcome to OMG Cleaning Services. These Terms of Service govern your use of our website and cleaning services. By accessing our website, booking a service, or communicating with us for a service request, you agree to be bound by these terms.
If you do not agree with these Terms of Service, please do not use our website or services.
Services
OMG Cleaning Services provides residential and commercial cleaning services in Dubai, including but not limited to:
Holiday home cleaning
Move-in / move-out deep cleaning
Residential cleaning with organic materials
Linen cleaning services
Other related cleaning services as listed on our website or agreed upon directly
All services are subject to availability, scheduling, and confirmation.
Bookings and Appointments
When you make a booking with us, you agree to provide accurate and complete information, including:
Your name
Contact details
Property address
Requested service type
Preferred date and time
Any relevant access instructions or service notes
Submitting a booking request does not guarantee a confirmed appointment until we approve and confirm the booking.
We reserve the right to decline or reschedule bookings based on availability, location, access limitations, safety concerns, or other operational reasons.
Pricing and Payment
Prices for our services may vary depending on:
Property size
Type of service requested
Condition of the property
Frequency of cleaning
Additional service requirements
All pricing will be communicated before service confirmation whenever possible.
Payment terms may include upfront payment, payment on completion, or payment through a third-party payment provider, depending on the service type and booking method.
You agree to pay all fees and charges associated with your booking in full and on time.
Access to Property
To help us deliver the best possible service, you agree to:
Provide accurate booking information
Inform us of any fragile, valuable, or high-risk items on the property
Notify us of any hazards, damage, or areas requiring special care
Ensure a safe working environment for our cleaning team
Remove or secure cash, jewelry, confidential documents, and highly valuable personal items before service begins
While we take reasonable care in carrying out our work, clients are encouraged to store delicate or irreplaceable items safely.
Service Limitations
OMG Cleaning Services will provide services with reasonable skill, care, and professionalism. However, we do not guarantee:
The removal of every stain, odor, or mark
Restoration of surfaces already damaged, worn, or permanently stained
Results beyond what is reasonably achievable based on the condition of the property
Some cleaning results depend on the material, age, condition, and prior maintenance of the area being treated.
Health and Safety
We reserve the right to refuse, stop, or reschedule a service if our team faces unsafe, hazardous, or unsuitable working conditions.
This may include situations involving:
Dangerous substances
Structural hazards
Aggressive pets
Abuse or harassment toward our staff
Conditions that pose health or safety risks
The safety of our team and clients remains a priority at all times.
Damages and Claims
If you believe damage occurred during a service, you must notify us within a reasonable time after the appointment, with relevant details and, where possible, supporting photos.
We will review the matter fairly and may investigate before determining the appropriate next step.
OMG Cleaning Services is not responsible for:
Pre-existing damage
Normal wear and tear
Damage caused by faulty fixtures, unstable furniture, poor installation, or unsuitable materials
Items not disclosed as fragile or requiring special care
Any liability, where established, will be limited to the reasonable value of the affected item or the amount paid for the service, as permitted by law.
Promotions and Offers
From time to time, we may run promotions, discounts, or special offers, including offers such as “book one, get the next one free.”
All promotions are subject to specific terms, conditions, eligibility requirements, and availability. We reserve the right to modify, withdraw, or limit promotions at any time.
Promotional offers may not be combined unless explicitly stated.
Website Use
By using our website, you agree not to:
Use the website for unlawful purposes
Attempt to interfere with the website’s operation or security
Copy, reproduce, or misuse content from the website without permission
Submit false, misleading, or harmful information through our forms or communication channels
We reserve the right to restrict access or take appropriate action if misuse occurs.
Intellectual Property
All website content, branding, logos, graphics, text, and materials belonging to OMG Cleaning Services are protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use our content without prior written permission.
Third-Party Tools and Services
Our website or operations may rely on third-party tools or providers, including payment processors, hosting services, analytics tools, booking systems, or communication platforms.
We are not responsible for disruptions, errors, or losses caused by third-party services outside our reasonable control.
Changes to Services or Terms
We may update these Terms of Service from time to time to reflect operational, legal, or business changes.
We also reserve the right to modify, suspend, or discontinue any part of our services or website at any time without prior notice where necessary.
Updated terms will be posted on this page with the latest effective date.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the United Arab Emirates, unless otherwise required by applicable law.
Any disputes arising from the use of our website or services shall be subject to the appropriate jurisdiction and legal processes.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
OMG Cleaning Services
Email: info@omgcleaningservicesdubai.com
Phone: +971551184534
