Privacy Policy
At OMG Cleaning Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, book our cleaning services, or interact with us online.
By using our website or services, you agree to the practices described in this policy.
Personal Information
We may collect personal information that identifies you as an individual, including: Email address Phone number Billing information Payment details (processed securely through third-party payment providers) Any additional information you provide when contacting us or requesting a quote
Full name
Email address
Phone number
Home, apartment, villa, or property address
Billing and shipping addresses
Booking details, including preferred cleaning date, time, and service type
Any additional information you provide when contacting us or requesting a quote
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To schedule, confirm, manage, and complete your cleaning bookings.Customer Support
To respond to questions, requests, complaints, or service-related issues.Communication
To send booking confirmations, reminders, service updates, or important account-related information.Marketing
To send special offers, promotions, or service updates, where permitted. You can opt out of marketing communications at any time.Improving Our Services
To understand customer preferences, improve our website experience, and enhance our cleaning service offerings.Legal and Administrative Purposes
To comply with legal obligations, resolve disputes, and enforce our terms and policies.
How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following situations:
Service Providers
With trusted third-party providers who help us operate our business, such as payment processors, website hosting providers, analytics providers, and communication tools.Operational Purposes
With members of our internal team or assigned cleaning staff when necessary to deliver your booking.Legal Requirements
If required by law, regulation, court order, or legal process.Business Transfers
In the event of a merger, acquisition, restructuring, or sale of part or all of our business assets.With Your Consent
When you have given us explicit permission to share your information.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience. These may help us:
Remember your preferences
Understand how visitors use our website
Improve website functionality and performance
Measure the effectiveness of campaigns or advertisements
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some parts of the website.
Data Security
We take reasonable and industry-standard measures to protect your information from unauthorized access, misuse, loss, or disclosure. These measures may include:
Secure website hosting
Encrypted payment processing through trusted providers
Restricted access to sensitive data
Internal administrative and technical safeguards
While we work hard to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
Provide our services
Manage bookings and customer relationships
Meet legal, tax, accounting, or operational obligations
Resolve disputes and enforce agreements
When your information is no longer needed, we will securely delete or anonymize it where appropriate.
Your Rights
Depending on your location and applicable laws, you may have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal information
Object to or restrict certain types of processing
Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details below.
Third-Party Services
Our website may contain links to third-party platforms or use third-party tools such as payment processors, booking tools, analytics providers, or social media integrations. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.
Children’s Privacy
Our services and website are not directed to children, and we do not knowingly collect personal information from anyone under the age of 13. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. Any updates will be posted on this page with the revised effective date.
We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
OMG Cleaning Services
Email: info@omgcleaningservicesdubai.com
Phone: +971551184534
